Accessibility statement for the West Sussex SENDIAS Service website

This accessibility statement applies to the West Sussex SEND Information, Advice and Support Service (SENDIAS)’s website (

What is on this page:

  • using this website
  • contacting us by phone or visiting us in person
  • technical information about this website’s accessibility
  • how we tested this website
  • what were doing to improve accessibility

Using this website

This website is run by the West Sussex SEND Information, advice and Support Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability (some of this will be done by the website, and some will require the user to adapt their device settings).  You can:

How accessible this website is

We know some parts of this website are not fully accessible:

  • you can’t navigate using keyboard of speech recognition
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

What to do if you can’t access parts of this website

If you need information on this website in a different format, please contact us on:

  • email:
  • call: 0330 222 8555

If you are D/deaf, hearing impaired or have a speech impediment, please contact us using the relevant contact form on our ‘Contact us’ page on this website. We may be able to arrange for a British Sign Language interpreter if needed.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by:

  • email:
  • call: 0330 222 8555

We will acknowledge your email within 3 working days, and we will consider your request and get back to you in 10 working days.        

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

SENDIAS is committed to making its website accessible, in accordance with the accessibility regulations.

Due to the non-compliance issues listed below, this website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Preparation of this accessibility statement

This website was last tested on 27th August 2020. The test was carried out by us using Waves and also Shaw Trust Accessibility Service carried out a free ‘Accessibility Snapshot’ report for us. 

We are hoping to test the website again using the software Waves in January 2020.

This statement was prepared on 28th August 2020. It was last reviewed on 20th November 2020.

What we’re doing to improve accessibility

  • Any new PDFs or Word documents we publish will meet accessibility standards.
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2021, we plan to either fix these or replace them with accessible HTML pages.

Content that’s not within the scope of the accessibility regulations




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