Missing emails to the SENDIAS inbox.

We need to let you know that SENDIAS have been experiencing some difficulties with our email inboxes recently.

Apparently, some of our emails have been incorrectly “quarantined” by the email defence system as possible spam and unfortunately, we had no idea this was happening until some families told us that they had emailed us and not had a reply.

When we investigated we found we had not received the emails and went to our IT department for help to sort out this issue. We have now managed to retrieve from ‘quarantine’ the missing emails from the past 30 days and any future emails should now reach us safely.

We are also working through a list of email addresses, supplied to us from IT, for the past 3 months and contacting families whose emails may be missing and who may still need our assistance. Unfortunately this is adding to the already busy workload of our Advisers and will take some time to complete.

If you are / were expecting a response from us and it has been over 7 working days (or the date specified by the Adviser), please contact us again if you still need any information or advice and we will be in touch as soon as possible.

We apologise for any inconvenience caused by these missing emails and hope to be back on track, giving information and advice to as many families as possible in the next week or two.

Thank you for your understanding,

The SENDIAS Team